Joined
·
1 Posts
Just after 2 days of my purchase, the navigation screen (some might call it infotainment) on my new Lexus NX 200t began to restart randomly.
It'll work for about 10 minutes, then black out, restart, then work for another 5-10 minutes , then restart again . Usually after 30 minutes of driving, the navigation screen would only work for 1-3 minutes and then restarted.
I took the vehicle to the Lexus service and they told me it's a "firmware update issue", and promised me the problem will be fix. I drive it away and unfortunately in the next two day, the screen totally went off completely and would never respond to anything again. Since the infotainment screen is off, other features such as FM/AM/CD/AUX, volume control, USB were dead, too.
I took it to Lexus for the second time. After couple of days, their technician told me it's fixed, and they reset the system. He also mentioned that the reason of these problem might have something to do with me pairing my phone via bluetooth. As per his instruction, I removed my phone from the vehicle's bluetooth list.
After several days of driving, the FM/AM/CD/AUX and volume control are frozen and not responding to anything. However I paired my phone and my wife's phone via bluetooth, and everthing works just fine, as long as you don't have any control of volume since the volumes knobs are freeze at around 18, which is fine.
One week later, which is the day of this post, the infotainment screen began to restarting, again.
As for the Lexus service and dealership, they promised me to fix the problem (for the third time, though), and I have to bring in my NX 200 this weekend.
I'll keep update on this and if anyone is experiencing the same issue you're welcome to follow this post.
It'll work for about 10 minutes, then black out, restart, then work for another 5-10 minutes , then restart again . Usually after 30 minutes of driving, the navigation screen would only work for 1-3 minutes and then restarted.
I took the vehicle to the Lexus service and they told me it's a "firmware update issue", and promised me the problem will be fix. I drive it away and unfortunately in the next two day, the screen totally went off completely and would never respond to anything again. Since the infotainment screen is off, other features such as FM/AM/CD/AUX, volume control, USB were dead, too.
I took it to Lexus for the second time. After couple of days, their technician told me it's fixed, and they reset the system. He also mentioned that the reason of these problem might have something to do with me pairing my phone via bluetooth. As per his instruction, I removed my phone from the vehicle's bluetooth list.
After several days of driving, the FM/AM/CD/AUX and volume control are frozen and not responding to anything. However I paired my phone and my wife's phone via bluetooth, and everthing works just fine, as long as you don't have any control of volume since the volumes knobs are freeze at around 18, which is fine.
One week later, which is the day of this post, the infotainment screen began to restarting, again.
As for the Lexus service and dealership, they promised me to fix the problem (for the third time, though), and I have to bring in my NX 200 this weekend.
I'll keep update on this and if anyone is experiencing the same issue you're welcome to follow this post.
