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Dear Mr. XXXXXX,

Thank you for contacting the Lexus Customer Satisfaction Department. Your concern is important to Lexus, and we appreciate the time you have taken to share your thoughts. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process.

I am happy to inform you that Mark Levinson Audio will be an available option for the NX. You may subscribe to receive updates on upcoming vehicles as they become available at

If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 A.M. to 6:00 P.M., or Saturday, 7:00 A.M. to 4:00 P.M., Pacific Time.

Sean McLaughlin
Lexus Customer Satisfaction

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