Curious curious. - Page 2 - Lexus NX Forum
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post #11 of 19 (permalink) Old 11-13-2015, 01:38 AM
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2015 NX Vibrations

Yes the vehicle does vibrates. I can confirm that. I am being told by Lexus that this is a "normal operating characteristic of this model."

I just went through Arbitration and am awaiting their verdict; however, I am being told by Lemon Lawyers, that as it relates to the NCDS, "hope for the best, expect the worst."

Tomorrow I will post my communications with Lexus, and Independent Diagnostic Reports, on this vehicle - which confirm that the 2015 NX 200t is in effect, defective.

I also plan on posting them on social media to show Lexus the power of social media, and let the court of Public opinion judge them.

Thanks,
ER
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post #12 of 19 (permalink) Old 11-13-2015, 03:39 PM
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As I mentioned before, I have taken it to my #Lexus dealer to fix the Vibration issue. After 5 attempts - I was told that, "the vibrations doesn't substantially impairs the use, safety, or value" and "is a normal characteristic of this particular model."

I was referred by #Lexus to the Arbitration body, National Center for Dispute Settlement (NCDS), who basically rubber stamped Lexus.

Please find below, the Independent Report from the National Institute for Automotive Service Excellence (ASE); yet i should accept this "feature"

Thanks
ER
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post #13 of 19 (permalink) Old 11-13-2015, 04:46 PM
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Have you been going to just one Lexus dealer or have you tried others?

Contacting Lexus USA might help in getting this resolved or at least with them possibly sending an engineer out to inspect it.



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post #14 of 19 (permalink) Old 11-16-2015, 01:34 PM
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Bring the Independent Report to the dealership adn demand that they fix the problem or try another dealership. It shouldn't be a normal characteristic.
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post #15 of 19 (permalink) Old 11-16-2015, 07:24 PM
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Quote:
Originally Posted by LexTom View Post
Bring the Independent Report to the dealership adn demand that they fix the problem or try another dealership. It shouldn't be a normal characteristic.
I've noticed independent reports don't get taken as seriously on a dealer level.

To me it seems like something that's better taken to the higher up's and even to social media, have to find some way to get them to listen in.



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post #16 of 19 (permalink) Old 11-17-2015, 03:43 PM
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If you want to try social media, Lexus has a facebook page you can post it on.
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post #17 of 19 (permalink) Old 11-17-2015, 06:03 PM
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It won't get any visibility there, usually those comments end up in a small comment box that is hard to see.



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post #18 of 19 (permalink) Old 11-11-2016, 11:43 AM
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Just purchase 2017 NX Fsport and same vibration, i really don't know what to do? It's getting annoying, any update from you? Did Lexus find a way to fix this?
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post #19 of 19 (permalink) Old 06-15-2018, 04:40 AM
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I should have let him feel it at the driver's seat.

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