The death of "flawless." I rescind. - Lexus NX Forum
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post #1 of 54 (permalink) Old 01-04-2015, 12:13 PM Thread Starter
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The death of "flawless." I rescind.

If we look at the history my "flawless" posts, we see the most pleased and content NX 300h owner. So sad to say the party is over and this vehicle is now one I drive with trepidation. My drive to Santa Fe these last two days conjures up feelings that an exorcism of this vehicle is in order. Multiple times most systems lock up and shut down, randomly adjusting themselves without any input from me. Satellite radio locked on......volume has gone to a deafening full blast, leaving me without any ability to adjust or for that matter shut down. This required my pulling to the shoulder on a 75 mph freeway to shut vehicle down. The other items: ALL controls on steering wheel; touchpad control; navigation; headlights locked on in daylight (would frequently turn on and off). EVERY CONTROL ON CONSOLE WILL NOT FUNCTION. There is more.....and every bit of it I have documented with video. Shutting down the engine (rebooting) fixes all for anywhere from 15 minutes to 2 hours. Bottom line.....I feel unsafe.....and I have this dreaded feeling transporting my family in this vehicle. It is Sunday, and we are 200 miles away from our vacation destination, Santa Fe, NM. This can only be demonstrated with the 4 videos I have made. I will drop the vehicle off at Santa Fe Lexus today....or tomorrow, Monday. Again, no confidence and greatly reluctant to embark on our return to Los Angeles in 17 degree temp. I will require a vehicle replacement or return of funds. The confidence is gone, the safety security feeling is not there. Bottom line: WE DO NOT FEEL SAFE IN THIS VEHICLE.
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post #2 of 54 (permalink) Old 01-04-2015, 05:18 PM
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I have been following your "flawless" posts for weeks now. It influenced me to abandon my premonitions about first year of production vehicles. I was almost ready to jump on an NX 200t or 300h. Other than the problems you mentioned today, were you still happy with your NX?
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post #3 of 54 (permalink) Old 01-04-2015, 05:32 PM Thread Starter
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Curious you should ask if I still liked the NX. Loved it. In fact I responded to the online customer satisfaction survey 3 days ago with all 10s. I would complete the survey very differently now, sad to say. I don't think I'll feel comfortable to take it on long trips.
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post #4 of 54 (permalink) Old 01-04-2015, 06:00 PM
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Wow...that is shocking! Feel free to post the videos!

Last edited by Thai; 01-04-2015 at 06:05 PM.
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post #5 of 54 (permalink) Old 01-04-2015, 06:04 PM
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Originally Posted by NonFormulaic View Post
Curious you should ask if I still liked the NX. Loved it. In fact I responded to the online customer satisfaction survey 3 days ago with all 10s. I would complete the survey very differently now, sad to say. I don't think I'll feel comfortable to take it on long trips.
Could it be possible that what you got was a "lemon"? There is obviously something wrong with it and very Lexus "unlike" as it's known for reliability...i currently drive a 5yr old Volvo XC60 and it too was a first year production vehicle at the time we got it and so far we had very few minor issues that were all covered by warranty though nothing went wrong with it mechanically and it still drives like a charm...we are contemplating on getting the 200T though we are on the fence from the deal we were offered last Friday as dealer wouldn't discount the MSRP and the trade in value for the Volvo wasn't fair to us based from our research and value of equity we've put in to it. We are at the stage where we will just easily walk away from the deal if they don't budge a little bit more for our trade in...
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post #6 of 54 (permalink) Old 01-04-2015, 08:52 PM
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Wow...that is shocking! Feel free to post the videos!
x2...sorry to read of your trouble with the NX. Thanks for sharing it. I hope the NM dealer can fix it -- let us know how they do.

My thought is that the Lexus dealer staff will be inexperienced with NX repairs at this point, and diagnosing the issue you describe will probably be difficult.

The videos would be interesting to see. Post them up if you can.
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post #7 of 54 (permalink) Old 01-04-2015, 10:53 PM Thread Starter
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Tried to post.....will not take the video format. Reluctant to put it on You Tube and bash Lexus. The vehicle behaved tonight. Gives me "anticipated stress disorder." Too bad, really, because I really love the NX.
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post #8 of 54 (permalink) Old 01-05-2015, 06:07 AM
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Tried to post.....will not take the video format. Reluctant to put it on You Tube and bash Lexus. The vehicle behaved tonight. Gives me "anticipated stress disorder." Too bad, really, because I really love the NX.
I understand. You can post it to Youtube, but make it private or something so that only folks with the link can see it, but others who search for Youtube videos cannot.

But, i fully understand if you do not want to. Good luck with your service appt.
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post #9 of 54 (permalink) Old 01-07-2015, 11:59 AM Thread Starter
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Still in Santa Fe. NX is back, returned last night...electively. No error codes. Glad I had the videos. Dealership terrific, except for one service advisor. Service manager, Ralph Ross is the best. Supposedly, the absurd story goes...... "You're never supposed to plug your blue tooth enabled iPhone into USB. Didn't you read the manual?" Huh? No, actually, I did not read the manual. Too large....too big. I read the quick reference guide. And.......as an FYI, I did not use the USB for anything other than a separate, dedicated iPod.

They gave me a '15 RX350 AWD as a loaner. Found it to be a mush lug, in need of a new design.

Lexus is paying for hotel. Offered to ship the vehicle back to CA and pay for my air, because of my discomfort level. I have a pet to transport, so no to that.

Love the NX 300h. Not interested in another Lexus. Service advisor in Santa Fe stated this was a known issue, along with new generation navi problems. "You have to understand, this is the first year of production." Really? I didn't exactly sign up for the "Beta" program.

I will drive the vehicle. If it happens again.......right into a hotel.....and I will send the keys back.

Thanks to all, especially Thai, for your quality support.
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post #10 of 54 (permalink) Old 01-07-2015, 01:35 PM
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"You're never supposed to plug your blue tooth enabled iPhone into USB.
Absurd it is!!! LOL!! This came from a service advisor?!! I do that ALL THE TIME on all my cars! That is just plain stupid. Love the disclaimer that with 1st year production, it is perfectly OK to have major problems!

Glad that your other experience was good.
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